Raising Concerns at Work
Raising Concerns at Work - Freedom to Speak Up
Our aim is to deliver the best possible services to our patients, their carers and families. An important part of achieving this is creating an open and honest reporting culture, where everyone feels safe to raise concerns at work.
Patient safety is our prime concern and our staff are often best placed to identify where care may be falling below the standard our patients deserve. In order to ensure our high standards continue to be met, we want every member of our staff to feel able to raise concerns with their line manager, or another member of the management team. We want everyone in the organisation to feel able to highlight wrongdoing or poor practice when they see it and be confident that their concerns will be addressed in a constructive way, and that they will be supported to do that. That is why we signed up to the Nursing Times' Speak Out Safely Campaign when that was launched.
We promise that where any member of staff identifies a patient safety concern, we will support them, make sure they do not have a bad experience as a result of raising it, fully investigate and if appropriate, act on their concerns and give them feedback. We want raising concerns and issues where things can be improved to be a normal part of all our jobs, as part of continuously improving patient care. It is not disloyal to colleagues to raise concerns, it is a duty to our patients. Misconduct or malpractice should never be tolerated, while mistakes or poor practice may reveal a colleague needs more training. We want the organisation as a whole to be confident enough to admit mistakes and learn from them.
Freedom to Speak Up Guardian
Alison Trumper is our Freedom to Speak Up Guardian. Freedom to Speak Up Guardians have a key role in helping to raise the profile of raising concerns and provide confidential advice and support to staff in relation to concerns they have about patient safety and/or the way their concern has been handled.
Guardians don't get involved in investigations or complaints, but help to facilitate the raising concerns process where needed, ensuring organisational policies are followed correctly.
You can contact Alison at: Freedom to Speak Up Guardian, William Farr House, Mytton Oak Road, Shrewsbury, SY3 8XL, Tel: 01743 277500 Ext 2244, Mobile: 07976 235702 or at firstname.lastname@example.org
Other ways to raise concerns
There are a range of people you can talk to about your concerns as well as the Freedom to Speak Up Guardian. You can talk any member of the Guardian Advocates Team, your manager about it, any member of the management team or your union representative. You can also contact our Chief Executive.
The national report by Sir Robert Francis that looked into staff’s current worries about reporting concerns made a number of recommendations that have been accepted by the government. As a result, there is going to be a new national policy on raising concerns, and all NHS Trust will have their local arrangements to support that. We are working on our new arrangements now, including the introduction of a new role of ‘Freedom to Speak Up’ Guardian in line with the national recommendations. We will keep everyone updated about progress.