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Patient Experience Feedback

Patient feedback plays a vital role in helping NHS organisations understand what is working well and where improvements are needed. It provides valuable insight into the experiences of patients, families and carers and helps ensure that services are designed around the needs of the people who use them, helping to ensure that care remains compassionate, effective and person-centred. We welcome feedback and involvement from everyone who uses or works with our services. Whether you want to share an experience, raise a concern, or help shape future services, your voice matters.

All feedback, whether positive or negative, is valuable and helps services understand what they are doing well and where changes may be needed.

There are various different ways in which you can share your feedback.

You can:

• complete surveys, including the anonymous Friends and Family Test (see below)
• you can register your interest to be a patient representative and take part in focus groups or engagement activities
• share comments, compliments or suggestions about your care Compliments and complaints
• if you have a question, concern, or would like to talk to someone about your experience, you can contact our Patient Advice and Liaison Service.

Friends and Family Test

The Friends and Family Test is a quick and anonymous way to share your feedback after receiving care.

The QR code below will take you directly to a Friends and Family Feedback Form, where you can select the service that has provided your care

Feedback is voluntary and helps us celebrate good practice and identify opportunities for improvement. Responses are not linked to you and your details are not shared.

The FFT asks patients whether they would recommend the service they used to friends and family if they needed similar care or treatment. It also provides an opportunity for people to explain the reason for their answer and share comments about their experience

Patients may be invited to complete the FFT in a variety of ways, including:

• QR codes on posters, leaflets or business cards
• Paper surveys
• Tablets or kiosks in healthcare settings

Please speak to a member of staff at your appointment who will be able to direct you to the available options for sharing your feedback.

FFT results for NHS services are published on the NHS website and can be viewed by searching for a service using a postcode or town. Friends and Family Test Data

Inpatient Survey

If you have recently been discharged or about to be discharged from one of our community hospital inpatient wards, you may be invited to take part in completing a survey based on your experience of your admission. This includes feedback on the quality of care, cleanliness, environment, food and drink and communication. A trained volunteer may contact you by telephone to ask if you would like to participate in the survey, please note the call may be from a with held number. Taking part is entirely voluntary. Your feedback helps us understand what we are doing well and identify opportunities to improve the services we provide.

The QR code below will take you directly to an Inpatient Experience Survey, where you can select the community hospital that has provided your care

Getting involved and helping shape services

From time to time, we may ask patients and the public to share their views on specific topics through tailored surveys, consultations or engagement activities. When these take place, details will be shared on our website and through other channels, such as local media or notice boards within the service areas.

You can also contact Healthwatch Shropshire or Healthwatch Telford and Wrekin, who help ensure patients’ voices are heard independently and locally.