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Coronavirus - Changes to our services

Due to the Coronavirus pandemic, some of our non-urgent services have been temporarily suspended and others are operating with reduced hours. Find out about service changes here.


We want as many people as possible to be able to use our website, and we have designed it to be accessible.

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Technical information about this website's accessibility

In conjunction with out provider, we are committed to making this website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website aims to reach Web Content Accessibility Guidelines version 2.1 AA standard and where possible exceed this to AAA standard.

Issues with technology

The vast majority of our website works correctly on any web technology but due to some security protocols this means that some older browsers will not show the site correctly.

We advise users to use the following browsers:

At present we do not scan our site for issues as the cost and effort of maintaining our content would be a disproportionate burden and as such rely on our page owners and editors to keep their content up to date; many of which are clinicians.

Issues with PDFs and other documents

PDFs are not able to comply with the requirements of the web accessibility standard.

Our site contains a large number of PDFs, especially those in our documents and policies section and board papers.

We do not intend to recreate them in accessible versions as this would be a disproportionate burden.

We do not currently have the ability to convert documents to more accessible PDFs and word documents remain in active use until such time as we can convert into accessible web formats.

Where we do add new pdf documents they are mainly:

Supported assistive software

This website no longer uses a third party assistive software as a service as this has been replaced by the ability of modern browsers to provide this functionality.

Website translation software

Users are advised to use any third party translation software.

If you require assistance translating any of the material on our site (e.g. leaflets, newsletters, documents), please contact our Patient Advice Liaison Service (PALS).

Reporting accessibility problems

We're always looking to improve the accessibility of the website.

If you find any problems which aren't listed on this page, or think that we're not meeting the requirements of the accessibility regulations then please complete the website feedback form to let us know.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Next review due: 1 September 2020