Whitchurch Community Hospital

Summary of services provided at this hospital

The hospital provides in-patient services for local patients who need hospital care but do not need to be in an acute (main) hospital. On the rehabilitation ward, there are 32 beds for rehabilitation and palliative care for patients aged over 18. GPs may admit people to these beds and they are also available for the transfer of patients from acute hospitals for rehabilitation.

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The hospital also offers the following services:

  • Audiology
  • Community Midwifery
  • Minor Injuries Unit
  • Occupational Therapy
  • Outpatients clinics
  • Phlebotomy (blood tests)
  • Physiotherapy
  • Rehabilitation Ward
  • Speech and language therapy
  • X-ray

The following outpatient services are also provided:

  • Cardiology
  • Ear, Nose and Throat (ENT)
  • Gastroenterology
  • General medicine
  • Gynaecology
  • Physiotherapy

To access all hospital services please report to the main hospital reception desk.

What to bring with you to a clinic or overnight hospital stay

If you are an outpatient, it would be helpful for you to bring the following items with you to your appointment:

  • Glasses and prescription for an ophthalmology appointment
  • List of medication
  • Relevant paperwork
  • Specimen (if asked)
  • Patient passport e.g. Who I Am if appropriate

For patients who meet the criteria to claim travel expenses, please bring the correct documentation.

If you are an in-patient you will need to bring the following items with you for an overnight stay:

  • Any medicines you are already taking
  • Day and night clothes
  • Dentures, if worn
  • Glasses
  • Mobility aid, if used
  • Appropriate footwear
  • Toiletries
  • Towel
  • Patient passport e.g. Who I Am if appropriate

Information for patients and visitors

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Patient health, safety and wellbeing

Please help us to protect our patients. If you have any symptoms including diarrhoea, vomiting, nausea, raised temperature, headache or aching limbs, please do not visit the hospital until you have been free of symptoms for 48 hours.

Please ensure you use the hand gel provided on entering and leaving wards and departments.

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Visitors information

Within the hospital there are several noticeboards with patient information available and there are also TV displays in the out-patient department.

Visiting times

Daily visiting times (including weekends) are 10am to 8pm.:

Other provisions

Quiet rooms are available for patient use if required. We also have a Chaplaincy service available.

The Beechtree Community Centre is run by Whitchurch Community Services Association and is located on the hospital site. For more information, please visit www.beechtreecentre.org.

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Parking

The hospital has a free car park for visitors.

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Meals and catering

The hospital offers in-patients an excellent choice of traditional food cooked fresh on site and snacks are available 24 hours per day. Special diets are catered for on request. Snacks and drinks are available on site from vending machines for visitors.

A trolley with sweets, squashes and toiletries visits the ward every Tuesday and Saturday.

Mealtimes

  • Breakfast: 08.00 - 09.00
  • Lunch: 12.30 - 13.30
  • Tea: 17.00 - 18.00

Protected mealtimes

The hospital has protected mealtimes that protect patients from unnecessary and avoidable interruptions. Patients carers with carers passports may be present to assist patient to eat, or if you have a flexible visiting arrangement. This helps to enable our staff to provide patients with support and assistance with meals - placing the patients' mealtimes as a priority in their day.

Please be aware that visitors should avoid visiting friends and relatives during these times.

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Single sex accommodation

The Rehabilitation in-patient ward has same-sex accommodation including bathrooms.

Services we do not offer

We currently do not offer:

  • Accident and Emergency
  • Chemotherapy services
  • Renal dialysis
  • 24-hour Minor Injuries Service

Frequently asked questions

What are the hospital visiting times?

Monday to Sunday, 14:00 - 15:30 and 18:30 - 20:00

When are the hospital opening times?

The main reception desk opening times:
Monday to Friday 08:30- 17:00

The rehabilitation ward is open seven days a week

Is your minor injuries unit open 24 hours?

Please be aware that the minor injury unit is not open 24 hours (hours of operation are provided in the 'MIU information' box)

When are the phlebotomy opening times?

The phlebotomy service is open Monday to Friday 08:30 – 12:00

Note: The phlebotomy clinic may close early during periods of increased demand

Where is the nearest pharmacy?

Pharmacies are available at:

Green End Pharmacy
11-13 Green End
Whitchurch
SY13 1AX
Telephone: 01948 662109

Boots Uk Ltd
10-12 Watergate Street
Whitchurch
SY13 1DW
Telephone: 01948 662060

L Rowland & Co Ltd
11 High Street
Whitchurch
SY13 1AX
Telephone: 01948 662813

 

Special Educational Needs and Disability (SEND) and our "Local Offer"

What is the Local Offer?

The local offer provides information for children and young people with special educational needs (SEND) and their parents or carers in a single place. You can find out more about information about this on our SEND reforms and Local Offers page.

SEND/Local Offer information

Full SEND and Local Offer details are located elsewhere:

How can families complain if they are not happy with the service?

All complaints are handled by our Patient Advice and Liaison Service (PALS) and Complaints teams.

 

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