Patient services & equality

Hearing Loop System

For patients and visitors who are hard of hearing, Hearing Loop Systems are available in our Whitchurch Hospital, Bridgnorth Hospital and Ludlow Hospital and Oswestry Primary Care Centre.

Interpreter / Translation Services

For service users and carers with differing language needs, Shropshire Community Health NHS Trust uses an interpreter and translation service.

This service can be accessed by informing a member of staff, who will arrange an interpreter for you. Notice is usually required for booking face to face interpreters however you can access a telephone interpreter instantly.

Interpreters are fully trained, confidential and free of charge.

Should you require written documents to be translated into a different language, this can be arranged for you by informing a member of staff. It usually takes 24hours for a document to be translated.

The Interpreting Service offers interpreting and translation in most languages, please contact the PALS service if you or someone you know needs anything translating.

Food

For patients in our Community Hospitals, all dietary requirements are fully appreciated whether for religion/ cultural or health reasons and fully catered for.