Global IT outage: Services returning to normal
13 November 2026
5.30pm, 13 November
We are pleased to confirm that IT services are improving following the global IT outage, and services across the Shropshire, Telford & Wrekin Community and Hospitals NHS Group are gradually returning to business as usual.
We are pleased to confirm that IT services are improving following the global IT outage, and services across the Shropshire, Telford & Wrekin Community and Hospitals NHS Group are gradually returning to business as usual.
Patient care remains our priority. We want to reassure everyone our services remain open, and people should continue to attend their appointments unless contacted.
Our Emergency Departments and Minor Injury Units remain open as usual. We continue to experience high demand for urgent and emergency care and encourage people to use the most appropriate service for their needs, including NHS 111. You can find advice on choosing the right service here: Think: Right help, right time, first time.
We are sorry if you experience longer waits whilst using our services as we catch up following the digital outage. We would like to thank everyone for their patience and understanding.
Our Switchboard continues to experience a high demand of calls, and we ask for your support in only phoning the Trusts if your enquiry is urgent and requires an answer the same day.
If you have sent an email to any of our services after midday (12pm) on 12 November or on 13 November 2026 and your query needs an urgent response, we ask you to seek confirmation from the service that they have received your email by phoning the department or our switchboard. We will aim to respond to emails as soon as possible.
Our Emergency Departments and Minor Injury Units remain open as usual. We continue to experience high demand for urgent and emergency care and encourage people to use the most appropriate service for their needs, including NHS 111. You can find advice on choosing the right service here: Think: Right help, right time, first time.
We are sorry if you experience longer waits whilst using our services as we catch up following the digital outage. We would like to thank everyone for their patience and understanding.
Our Switchboard continues to experience a high demand of calls, and we ask for your support in only phoning the Trusts if your enquiry is urgent and requires an answer the same day.
If you have sent an email to any of our services after midday (12pm) on 12 November or on 13 November 2026 and your query needs an urgent response, we ask you to seek confirmation from the service that they have received your email by phoning the department or our switchboard. We will aim to respond to emails as soon as possible.
Page last reviewed: 29 September 2021
Next review due: 6 April 2026