Global IT outage: Potential impact on our systems
13 November 2026
Friday 13 November, AM update
We are experiencing disruption caused by a wider IT outage which is currently affecting systems, including email, across the Shropshire, Telford & Wrekin Community and Hospitals NHS Group.
We are experiencing disruption caused by a wider IT outage which is currently affecting systems, including email, across the Shropshire, Telford & Wrekin Community and Hospitals NHS Group.
Patient care remains our priority. We want to reassure patients our services remain open, and patients should continue to attend their appointments unless contacted, although you may experience some delays as some of our digital systems may not be fully operational.
Our Switchboard will be experiencing a high demand of calls, and we ask for your support in only phoning the Trusts if your enquiry is urgent and requires an answer the same day.
If you are sending an email to any of our services and your query needs a response within 48 hours, we ask you to seek confirmation from the service that they have received your email by phoning the department or our switchboard.
Our Emergency Departments and Minor Injury Units remain open as usual. We continue to experience high demand for urgent and emergency care services and encourage patients to use alternatives, including NHS 111, to help you find the right care - Think: Right help, right time, first time - NHS Shropshire, Telford and Wrekin
We are monitoring the situation closely and will provide further updates as more information becomes available. Thank you for your patience and understanding.
Our Switchboard will be experiencing a high demand of calls, and we ask for your support in only phoning the Trusts if your enquiry is urgent and requires an answer the same day.
If you are sending an email to any of our services and your query needs a response within 48 hours, we ask you to seek confirmation from the service that they have received your email by phoning the department or our switchboard.
Our Emergency Departments and Minor Injury Units remain open as usual. We continue to experience high demand for urgent and emergency care services and encourage patients to use alternatives, including NHS 111, to help you find the right care - Think: Right help, right time, first time - NHS Shropshire, Telford and Wrekin
We are monitoring the situation closely and will provide further updates as more information becomes available. Thank you for your patience and understanding.
Page last reviewed: 29 September 2021
Next review due: 6 April 2026