Our policies and procedures

Overview

This section details the current written protocols, policies and procedures for delivering our services and responsibilities.

As the Trust is newly formed (being an amalgamation of the two local PCT's Community/Provider functions), the policies being actively used are gradually being updated to reflect the new organisation's scope and remit. Where a policy has not yet been devised/approved by the Trust, staff are to work to their previous PCT employer's latest equivalent version (if/where available).

Policies and procedures relating to the conduct of business and the provision of services

These policies can be found on our Staff Zone Policies page.

Policies and procedures relating to human resources (including Race, Disability, Age and Gender, Equal Opportunities)

These policies can be found on our Staff Zone Policies page.

Policies and procedures relating to recruitment and employment

These policies can be found on our Staff Zone Policies page.

Standing financial procedures

Standing Financial Instructions (SFIs) identify financial responsibilities and the policies and procedures adopted by the Trust. The SFIs are available on the Staff Zone Policies page.

Standing orders

Standing Orders set out procedures and rules for how Trust business is to be managed, and are based on national NHS models. The SOs are available on the Staff Zone Policies page.

Complaints and other customer service policies and procedures

Complaints and other customer service enquiries/issues are normally in the first instance, raised through contacting the Patient Advice and Liaison Service (PALS). This is a service inside the Trust which will help resolve problems and concerns quickly before they become more serious. We are always interested to hear your views on a service we deliver and your overall patient satisfaction.

Specific details concerning our policies and procedures for handling complaints can be found on our Staff Zone Policies page.

Data Protection / Information Governance / Caldicott Guardian

Please see the individual pages on our site regarding Data Protection, Information Governance and Caldicott Guardian.

Policies and procedures governing these aspects can be found on our Staff Zone Policies page.

Estates management

Detailed information about how our estate arrangements are available on the Estates management page of our site.

Charging regimes and policies

We currently have a charging regime for Subject Access Requests. Please follow the link below for more information: