As well as listening to patients, carers and public about their experience of our services – what we do well and what we can improve on – the trust also has a range of different performance criteria that it aims to achieve. These cover the quality of services and financial measures.
The Trust’s Board hears how well the organisation is performing on a regular basis through performance to the Board meetings. Anyone can read these reports, which are in the Board Papers section of this website. Four main areas of Trust performance are monitored:
- High Impact Actions and Clinical Safety Indicators (like the trust’s performance in preventing falls or avoidable pressure sores)
- Waiting Times (like making sure patients don’t have to wait longer than necessary from referral until treatment)
- Data Quality (making sure that the information we collect and use is correct, up-to-date and secure)
- Finance (making sure we are spending public money responsibly and making sure we are an efficient public organisation)