Listening, learning and improving quality together!

Jul 05, 2017

Nearly 200 healthcare professionals and patient representatives from across the country gathered in Shrewsbury to learn more about how working together is improving quality of care.

Shropshire Community Health NHS Trust hosted the event at Shrewsbury Town Football Club yesterday to share the success it has had through working with patients and carers – in particular its Observe & Act tool. The Observe & Act observation tool was designed by volunteers and staff specifically for use in community services, and helps to highlight areas of good practice and flag up things that need to improve. All of which can be shared across services to drive forward improvement.

This innovative work has been recognised nationally and representatives from both NHS England and NHS Improvement gave presentations at the event alongside Shropcom staff and Patient and Carer Panel members.

Mark Donovan, Patient Experience and Engagement Lead, said: “I think it speaks volumes about the success of what we have been doing when you see the kind of turnout we have had here. Our Observe and Act tool really is helping to drive forward improvement and this has been recognised nationally. Having our Patient and Carer Panel at the heart of this work has been key to its success and it has been good to see so many people turning out to hear about what is being done, as well as what more we can do to continue improving.”

Shropcom’s Patient and Carer Panel was set up in 2014 and has achieved a great deal of success in such a short space of time. Panel members are involved in activity throughout the organisation, for example they are take part in interviewing new staff, observe and reflect on the care being provided, design services and sit on key committees. Volunteers have also been instrumental at a national level in the design and implementation of a new Patient Story Toolkit. Patient stories are being used at more forums throughout the Trust to ensure the voices of patients and carers