User feedback on our service

The following information has been collated as a result of a questionnaire being sent out and returned by service users.
In total, 123 questionnaires were returned from those attending follow-up appointments and 61 questionnaires from parents of new patients.

Question 10 asked parents to rate how helpful they had found any treatment provided by the Community Doctor for their child on a scale of 1-10 (1 being very unhelpful and 10 very helpful).
Of the 101 responses given, 91 parents (90.1 per cent) placed their scores at the higher end of the ratings scale (8-10) indicating a very high degree of satisfaction with the treatment provided.

In addition parents expressed a high degree of satisfaction with the attitude and approach of the Community Doctors - 92% of responses were positive.