Dental treatment

Who are we?

The Shropshire Community Health NHS Trust Dental Service directly provides a range of NHS dental services. These services have been set up with an aim to improve access to NHS dentistry for patients unable to find an NHS dentist in Shropshire and surrounding areas.

The Trust provides specialist services, such as Children's and Special Care Dentistry and home visits for patients in the community, treatment under general anaesthetic or sedation.

Teeth brushing

Urgent Dental Services provide out of hours urgent/emergency dental treatment to residents and visitors to the county.

Urgent Dental Services at Shrewsbury and Oswestry are available Monday - Friday from 09.00 - 12.30 and 13.15 - 17.00, for patients who require urgent dental treatment; for example, they have severe toothache or have broken a tooth.

Children's and Special Care Dentistry is a referral service for adults and children with special needs (for example, older people with mobility issues, people with learning disabilities, and individuals who are severely anxious or phobic). This service is available in Shrewsbury, Oswestry, Telford and Bridgnorth. We also offer outpatient dental treatment under general anaesthesia for children and adults at the Royal Shrewsbury Hospital, Princess Royal Hospital and Robert Jones & Agnes Hunt Orthopedic Hospital and treatment under inhalation sedation (laughing gas) and intravenous sedation at the Special Care Dental Centres.

The Domiciliary Dental Service is for patients unable to attend the dental surgery due to medical and/or mobility difficulties. The service will provide an examination and minimal treatment to patients where they are located, for example in their own homes, residential and nursing homes.

NHS Dental Practices are available for fee paying and exempt NHS patients in the Craven Arms and Market Drayton areas.

Our services

Urgent Dental Service – By appointment only (Monday - Friday 09.00- 12.30 and 13.15pm - 17.00)

Provides dental treatment to patients who have an urgent dental problem.

  • Oswestry - 01691 663684
  • Shrewsbury - 01743 341898

Urgent/Emergency Dental Service - Out of Hours

The service provides Out of Hours urgent/emergency dental advice/treatment to residents and visitors to the county.

  • Shropshire Out of Hours Urgent/Emergency Dental Service advice via NHS 111 is available Monday - Friday after 17.00 and Saturday - Sunday and Bank Holidays (24 hours).
  • Urgent/Emergency Dental Service - By appointment only - via NHS 111 (Saturday - Sunday and Bank Holidays 09.00 - 12.00).

NHS Dental Practices

The service provides routine dental treatment at two NHS Dental Practices, for local communities in the following areas:

  • Craven Arms - 01588 676328
  • Market Drayton - 01630 650733

Children's and Special Care Dentistry

The service provides a full range of dental care to both children and adults with special care needs.

General Anaesthesia and Conscious Sedation

By referral, the service offers outpatient dental treatment under general anaesthesia for children and adults at the Royal Shrewsbury Hospital, Princess Royal Hospital and Robert Jones & Agnes Hunt Orthopedic Hospital.

The service also provides dental treatment under inhalation sedation (laughing gas) and intravenous sedation at the Special Care Dental Centres.

  • Oswestry - 01691 663684
  • Shrewsbury - 01743 341898
  • Dawley, Telford - 01952 502866
  • Bridgnorth – 01746 711042 (limited opening hours) Alterative contact number 01743 341898

Domiciliary Dental Service

For patients unable to attend the dental surgery due to medical and/or mobility difficulties, the service will provide an examination and minimal treatment to patients where they are located, for example in their own homes, residential and nursing homes.

  • Oswestry - 01691 663684
  • Shrewsbury - 01743 341898
  • Dawley, Telford - 01952 502866
  • Bridgnorth – 01746 711042 (limited opening hours) Alterative contact number 01743 341898

The people we see

Urgent/Emergency Dental Patients - Access Clinics (Monday - Friday 09.00 - 12.30 and 13.15 - 17.00)

Patients who require urgent dental treatment, for example, they are in pain, have severe toothache or dental trauma.

Urgent/ Emergency Dental Patients - Out of Hours

Patients who require urgent treatment are those requiring attention for severe facial swelling and dental trauma, dental and soft tissue acute infection and severe dental or facial pain not controlled by over-the-counter medications.

NHS Dental Practice Patients

This service is for fee-paying and exempt NHS patients within the local areas of the practice.

Children's and Special Care Dentistry Patients

For adults and children with special needs, older people with medical and mobility issues, people with learning disabilities, and individuals who are severely anxious or phobic.

General Anaesthesia and Conscious Sedation Patients

For adults and children with special needs (for example are medically, physically or mentally compromised), older people with medical issues, people with learning disabilities, and individuals who are severely anxious or phobic.

Domiciliary Dental Patients

Patients who are housebound, or in a nursing home or in long-term hospital care, for example because of physical, medical, mental and learning disabilities.

New patients

How to access our services

Urgent/Emergency Dental Service - Access Clinics (Monday - Friday 09.00 - 12.30 and 13.15 - 17.00)

You can access the urgent/emergency dental service by telephone or in person.

You do not need to be referred by a healthcare professional.

Urgent/Emergency Dental Services - Out of Hours

If you have an urgent dental problem that cannot safety wait until your dental surgery is open, contact NHS 111 urgent/emergency dental line for advice Monday - Friday after 17.00 and Saturday - Sunday and Bank Holidays (24 hours). This service is available to Shropshire residents and people staying in the area.

Dental Practices

You will need to contact the practice and add your details to the dental list for an appointment. You can do this by phone or in person.

You do not need to be referred by a healthcare professional to access this service.

Children's and Special Care Dentistry

Referrals to the service can be made by dentists, GPs, other health care professionals and social care representatives.

General Anaesthesia and Conscious Sedation

Referrals to the service can be made by dentists, GPs, other health care professionals and social care representatives.

Domiciliary Service

Referral to the service can be made by dentists, GPs or other healthcare professionals, social representatives, residential care home workers and family members.

Existing patients

Continuing care is provided to patients with special or additional needs.

Other patients are discharged back to referring dentists for continuing care.

Recalls are in line with the National Institute of Clinical Excellence.

Services we do not offer

We do not provide the following services

  • Private dental treatment
  • Cosmetic procedures, for example tooth whitening

What you should bring with you

  • A list of medication
  • Payment for any dental treatment received or, if exempt from dental charges, a valid proof of exemption

Frequently asked questions

Do we provide emergency dental treatment?

Emergency dental treatment is provided at Shrewsbury and Oswestry Dental Clinics.
Please contact the clinic between 09.00 - 12.30 and 13.15 - 17.00 for appointment availability and/or further information.

  • Shrewsbury Dental Clinic - 01743 341898
  • Oswestry Dental Clinic - 01691 663684
Do I have to pay for my dental treatment?

Patients have to pay NHS Dental Charges, apart from patients with exemptions.

Please see the Patient Leaflets page to access information about NHS dental charges and how to get help with health costs.

Payment can be made by:

  • Credit/Debit Card
  • Cash
  • Cheque
What if I miss or cancel an appointment?

If you are unable to keep your appointment please let us know as soon as possible so we can give the appointment to someone else.

If you miss an appointment and wish to continue with your treatment you may be required to pay a new charge unless you are entitled to free NHS dental treatment or have a valid reason as to why you missed the appointment. Please advise reception.

 

Special Educational Needs and Disability (SEND) and our "Local Offer"

What is the Local Offer?

The local offer provides information for children and young people with special educational needs (SEND) and their parents or carers in a single place. You can find out more about information about this on our SEND reforms and Local Offers page.

SEND/Local Offer information

Full SEND and Local Offer details are located elsewhere:

How can families complain if they are not happy with the service?

All complaints are handled by our Patient Advice and Liaison Service (PALS) and Complaints teams.

 

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