Bridgnorth Community Hospital

Summary of services provided at this hospital

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Bridgnorth Community Hospital is a newly refurbished community hospital, that is at the heart of the local Bridgnorth and south east Shropshire community. It has a 25-bed in-patient ward for rehabilitation and post operative care prior to patients returning back to their own home. It also provides palliative (end of life) care for those patients that require it.

The hospital provides services for patients who are 18 or over and who need hospital care but do not need admission into an acute (main) hospital.

The hospital also has a midwife-led maternity unit (MLU), as well as a Minor Injuries Unit (MIU) and outpatient clinics for a wide range of specialities and this includes physiotherapy and podiatry (specialist foot care services).

In addition to this there is a Day Surgery Unit which operates Monday to Friday. The Day Surgery runs specific consultant-led sessions.

At Bridgnorth Hospital we also have an Adult Diagnosis Assessment and Rehabilitation service (DAART) which operates Monday to Friday and individuals who require this service are referred by local GPs or other relevant health professionals.

Specific services offered

In-patient services include:

  • Audiology (hearing services)
  • Diagnostic services available: The X-ray department undertakes both X-rays (referrals for this service are made via your GP or Consultant or through attending the Minor Injuries Unit). We also provide Ultra-sound scan examinations
  • Endoscopy is undertaken within the Day Surgery Unit
  • Midwife-led Maternity Ward (this service is provided by The Shrewsbury and Telford Hospital NHS Trust)
  • Minor Injuries Unit (Not open 24 hours)
  • Occupational Therapy (OT)
  • Physiotherapy
  • Podiatry (foot care)
  • Speech and Language Therapy

Out-patient services also include:

  • Cardiology
  • Dermatology
  • Ear, Nose and Throat (ENT)
  • Gastroenterology
  • General medicine
  • Gynaecology
  • Neurology
  • Orthopaedics
  • Orthotics
  • Paediatric clinics
  • Phlebotomy (blood taking) service
  • Rehabilitation ward

The people we see

The hospital provides care for patients who have been transferred from an acute hospital for:

  • Patients requiring rehabilitation
  • Recovery following both routine and non-routine surgery
  • Palliative care (end of life care)
  • Out-patients who require Children or Adult services
  • People who have sustained a minor injury
  • People who require Minor Day Surgery under local anaesthetic or sedation
  • People who require diagnostics such as X-ray, ultra sound or endoscopy.
  • DAART service is mainly for frail and elderly patients to assess them for specific on-going care
  • Patients can also be transferred from main (acute) hospitals (such as the Royal Shrewsbury or Princess Royal hospitals) and also Royal Wolverhampton Hospital (New Cross) to in-patient ward for rehabilitation prior to returning home.

Patient referral process

For patients who have suffered a minor injury, they can simply attend at the Minor Injury Unit or they may be referred to the unit by other health professional.


Local GPs may admit patients into in-patient and refer patients to out-patient services as they deem appropriate.

What to bring with you to a clinic or overnight hospital stay

If you are attending a clinic you should try and bring with you:

  • Current medication
  • Urine sample

Please check your letter for further details and specific instructions.

If you are coming in for an overnight stay, please consider bringing the following items with you:

  • Appointment card
  • Appropriate footwear (i.e. slippers)
  • Hearing Aids and Glasses
  • Medication
  • Mobility Aids
  • Nightwear
  • Toiletries

Information for patients and visitors

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Patient health, safety and wellbeing

Please help us to protect our patients. If you have any symptoms including diarrhoea, vomiting, nausea, raised temperature, headache or aching limbs, please do not visit the hospital until you have been free of symptoms for 48 hours.

Please ensure you use the hand gel provided on entering and leaving wards and departments.

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Visitors information

There is a foyer area on the in-patient ward for visitors to wait within and we allow two visitors to a bed, per patient.

Visiting times

Daily visiting times (including weekends) to in-patient wards are:

  • 14:30 - 16:00
  • 18:00 - 20:00
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Parking

There is free on-site parking for patients and visitors, and a barrier system is in operation and you need to gain a token from main reception or a member of staff to enable you to exit the car park.

The parking includes disabled bays and some 15 minute drop-off spaces at the front of the hospital.

There are also two large public pay and display car parks located near to the hospital.

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Meals and catering

Catering is provided on-site by our own staff. We are happy and able to accommodate special dietary needs/requests, with snacks and drinks available for in-patients, in-between the times shown below.

Mealtimes

  • Breakfast: 08.30
  • Lunch: 12.30
  • Afternoon tea: 15.30
  • Tea/supper: 17.30

Protected mealtimes

The hospital has protected mealtimes that protect patients from unnecessary and avoidable interruptions. This helps to enable our staff to provide patients with support and assistance with meals - placing the patients' mealtimes as a priority in their day.

Please be aware that visits visitors should avoid visiting friends and relatives during these times.

'Red tray' system

We operate a 'red tray' system for patients that require assistance with nutritional intake.

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Single sex accommodation

The in-patient ward is separated into two sections, one for men and one for women. By providing same-sex accommodation, this allows the Trust to respect patient privacy and dignity.

Location of services in the hospital

Ground floor

  • Agnes Campbell Ward - Inpatients
  • DAART - Diagnosis and Access to Rehabilitation and Treatment
  • Outpatients clinics
  • Day surgery unit
  • League of Friends Coffee Area
  • Podiatry
  • X-Ray department

First floor (lift available)

  • Midwife-led Maternity Department
  • Physiotherapy
  • Speech and Language Therapy
  • In addition to the above, the Administration offices are located on the first floor

Bridgnorth League of Friends

There is a very active Friends group (registered charity no. 515567) supporting Bridgnorth Community Hospital, which raises money to buy much needed equipment for the hospital. The money is raised from donations, legacies, fund-raising activities and the profits from the League of Friends coffee shop.

Many thousands of pounds have been raised over the years, and last year (2013) alone, a total of £74,000.00 was spent on equipment and funding internal alterations to improve facilities for patients in the hospital.

Coffee Shop

Our shop is manned by a loyal team of volunteers, and is located next to the X-Ray department on the ground floor.

The shop is available to visitors, patients and staff.

Opening times; Monday to Friday 9.30 am – 4.00pm.

The shop serves tea, coffee, cool drinks, toast, toasted tea cakes, cake and biscuits.

A trolley service to the wards is also available 7 days a week.

A well stocked bookstall and bric a brac stall are also housed in the shop.

Fund-raising

Fund-raising events are held annually throughout the year i.e. Easter and Christmas coffee mornings and our main money raising event the Hospital Gala is held on the first Saturday in September, details of these and other events are published in local newspapers and magazines.

If anyone would like to join the League of Friends as a volunteer or to raise money for the hospital, then please contact the coffee shop on site.

Services we do not offer

Please note that the minor injury service is not open 24 hours (hours of operation are provided in the 'MIU information' box)

Frequently asked questions

Do I contact the hospital to arrange a consultant appointment?

We are unable to generate consultant out-patient appointments directly. Please contact the consultant's medical secretary or office directly.

Is your Minor Injury Unit (MIU) open 24 hours?

Please be aware that the minor injury unit is not open 24 hours (hours of operation are provided in the 'MIU information' box)

When are hospital visiting times?

Monday to Sunday, 14:30 – 16:00 and 18:00 - 20:00

Where is the nearest pharmacy?

The nearest pharmacy is located at Northgate Health Centre which is on the main hospital site.

 

Special Educational Needs and Disability (SEND) and our "Local Offer"

What is the Local Offer?

The local offer provides information for children and young people with special educational needs (SEND) and their parents or carers in a single place. You can find out more about information about this on our SEND reforms and Local Offers page.

Service Description

The Community Hospital provides services for the local population:

What do you provide to children and young people with an additional need and or disability 0-25yrs?

Can access Minor Injury service/ Paediatric Outpatients/ Radiology department, or seen by Physiotherapy department.

Who can use our service? Age? Disability?

With exception of our in-patient wards, any age and any needs.

How to access our service (inc. referral routes)

Referral by GP or self-referral, or other health professionals.

When and where is our service available?

All services listed are provided on-site.

Hours of operation

Hours of operation for the following services can be found on their own dedicated pages:

Out-patients

  • Monday - Friday, 09:00 – 18:00.

Physiotherapy

  • Monday - Friday, 08:30 - 17:00.

How to find out about the service

Local awareness and sign posting from GP and other agencies and Shropshire Community Health NHS Trust website.

How can families contact the service?

Via telephone or e-mail; please see our "Contact us" section on this page (right-hand column).

For external agencies: is the service free or charged?

Prescription charges apply from Minor Injury Units.

Is the service accredited? If so, by whom?

Care Quality Commission

How can families complain if they are not happy with the service?

All complaints are handled by our Patient Advice and Liaison Service (PALS) and Complaints teams.

 

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