Dental treatment

Who are we?

The Shropshire Community Health NHS Trust Dental Service directly provides a range of NHS dental services. These services have been set up to improve access to NHS dentistry for patients unable to find an NHS dentist in Shropshire and surrounding areas. We provide specialist services, such as special care dentistry and home visits for patients in the community and treatment under general anaesthetic, intravenous sedation and relative analgesia (laughing gas).

Urgent/Emergency Dental Services are provided at Shrewsbury and Oswestry for patients who require urgent dental treatment, for example, they have severe toothache or a broken tooth.

Urgent/Emergency Dental Services (out of hours) provides out of hours urgent/emergency dental advice/treatment to both residents and visitors to the county.

Children's and Special Care Dentistry is a referral service for adults and children with special needs such as older people with medical and mobility issues, people with learning disabilities, and individuals who are severely anxious or phobic, and is provided in Shrewsbury, Oswestry, Telford and Bridgnorth. We also offer out-patient dental treatment under general anaesthesia for children and adults at the Royal Shrewsbury Hospital, Princess Royal Hospital in Telford and Robert Jones & Agnes Hunt Orthopedic Hospital in Oswestry and treatment under inhalation sedation (laughing gas) and intravenous sedation at the Special Care Dental Centres

The Domiciliary Dental Service is for patients unable to attend the dental surgery due to medical and/or mobility difficulties. The service will provide an examination and minimal treatment to patients where they are located, for example in their own homes, residential and nursing homes.

NHS Dental Practices are available for fee paying and exempt NHS patients in the Craven Arms and Market Drayton areas.

Our services

NHS Dental Practices

The service provides routine dental treatment at two NHS Dental Practices, for local communities in Craven Arms and Market Drayton.

Children's and Special Care Dentistry

The service provides a full range of dental care to both children and adults with special care needs.

General Anaesthesia and Conscious Sedation

By referral the service offers out-patient dental treatment under general anaesthesia for children and adults at the Royal Shrewsbury Hospital, Princess Royal Hospital in Telford and Robert Jones & Agnes Hunt Orthopedic Hospital in Oswestry.

The service also provides dental treatment under inhalation sedation (laughing gas) and intravenous sedation at the Special Care Dental Centres in Bridgnorth, Dawley, Shrewsbury and Oswestry.

Domiciliary Dental Service

For patients unable to attend the dental surgery due to medical and/or mobility difficulties, the service will provide an examination and minimal treatment to patients where they are located, for example in their own homes, residential and nursing homes. This is available in Bridgnorth, Dawley, Oswestry and Shrewsbury.

Urgent/Emergency Dental Service - By appointment only (Monday - Friday, 09.00- 12.30 and 13.15pm - 17.00)

Provides dental treatment to patients who have an urgent dental problem.

Urgent/Emergency Dental Service (Out of Hours)

Provides dental advice/treatment to patients who have an urgent dental problem.

The people we see

NHS Dental Practice Patients

This service is for fee paying and exempt NHS patients within the local areas of the practice.

Children's and Special Care Dentistry Patients

For adults and children with special needs (for example are medically, physically or mentally compromised), older people with medical and mobility issues, people with learning disabilities, and individuals who are severely anxious or phobic.

General Anaesthesia and Conscious Sedation Patients

For adults and children with special needs (for example are medically, physically or mentally compromised), older people with medical issues, people with learning disabilities, and individuals who are severely anxious or phobic.

Domiciliary Dental Patients

Patients who are housebound, or in a nursing home or in long term hospital care, for example because of physical, medical, mental and learning disabilities.

Urgent/Emergency Dental Patients - Access Clinics

Patients who require urgent dental treatment, for example, they are in pain, have severe toothache or dental trauma.

Urgent/Emergency Dental Patients - Out of Hours

Patients who require urgent treatment are those requiring attention for severe facial swelling and dental trauma, dental and soft tissue acute infection and severe dental or facial pain not controlled by over-the-counter medications.

New patients

How to Access our Services

Dental Practices

You will need to contact the practice and add your details to the dental list for an appointment; you can do this by phone or in person.

You do not need to be referred by a healthcare professional to access this service

Children's and Special Care Dentistry

Referrals to the service can be made by dentists, GPs, other health care professionals and social care representatives.

General Anaesthesia and Conscious Sedation

Referrals to the service can be made by dentists, GPs, other health care professionals and social care representatives.

Domiciliary Service

Referral to the service can be made by dentists, GPs or other healthcare professionals, social representatives, residential care home workers and family members.

Urgent/Emergency Dental Service - Access Clinics

You can access the emergency dental service by phone or in person.

You do not need to be referred by a healthcare professional.

Urgent/Emergency Dental Services - Out of Hours

If you have an urgent dental problem that cannot safety wait until your dental surgery is open, contact NHS 111 for advice Monday - Friday after 17.00, Saturday - Sunday and Bank Holidays (24hours). This service is available to Shropshire residents and people staying in the area.

Existing patients

A full range of NHS dental treatment and continuing care to patients from the practices, for example:

  • Dental examinations and x-rays
  • Extractions and fillings
  • Preventative advice and treatments
  • Scaling and gum treatments
  • Crowns and dentures

Continuing care is provided to patients with special or additional needs. Other patients are discharged back to referring dentists for continuing care.

Services we do not offer

We do not provide the following services:

  • Cosmetic Procedures, for example tooth whitening
  • Private Dental Treatment

What you should bring with you

  • A list of medication
  • Payment for any dental treatment received or if exempt from dental charges a valid proof of exemption

Frequently asked questions

Do we provide emergency dental treatment?

Emergency dental treatment is provided at Shrewsbury and Oswestry Dental Clinics.
Please contact the clinic between 09:00am - 12:30pm and 13:15pm - 17:00 for appointment availability and/or further information.

  • Shrewsbury Dental Clinic: 01743 341898
  • Oswestry Dental Clinic: 01691 663684
Do I have to pay for my dental treatment?

Patients have to pay NHS Dental Charges, apart from patients with exemptions.

Please see the Patient Leaflets page to access information about NHS dental charges and how to get help with health costs.

Payments can be made by:

  • Credit/Debit Card
  • Cash
  • Cheque
What if I miss or cancel an appointment?

If you are unable to keep your appointment please let us know as soon as possible so we can give the appointment to someone else.

If you miss an appointment your Course of Treatment will be closed as “Incomplete”. If you wish to continue with your treatment you may be required to pay a new charge unless you are entitled to free NHS dental treatment or have a valid reason as to why you missed the appointment. Please advise reception.

Do you have parking at your clinics?

Craven Arms Dental Clinic - The Gateway Car Park (very limited spaces).

Dawley Dental Clinic- Limited on road parking (with disabled bays). There is a car park next to The British Legion (free parking).

Market Drayton Clinic - Drayton Primary Care Centre Car Park (free parking).

Oswestry Dental Clinic - The Health Centre Car Park (free parking, very limited spaces).

Bridgnorth Dental Clinic - Bridgnorth Hospital Car Park (free parking). Pay and Display Car Park located near to the hospital.

Castle Foregate Dental Clinic - Castle Foregate clinic has no designated car parking. There is free on-street parking opposite the clinic (two hour time limit), but spaces may not be available and there is no allocated disabled parking bays.

Blue Badge holders may drop off/pick up on the double yellow lines outside of the clinic, but we ask that you park elsewhere as not to restrict other persons/hospital transport visiting the practice.

Car parking is available in Shrewsbury Town Centre(http://www.shropshire.gov.uk/parking)or Park and Ride Bus Services run from Meole Brace, Harlescott and Oxon directly into the Town (http://shropshire.gov.uk/public-transport/park-and-ride/park-and-ride-shrewsbury)

 

Special Educational Needs and Disability (SEND) and our "Local Offer"

What is the Local Offer?

The local offer provides information for children and young people with special educational needs (SEND) and their parents or carers in a single place. You can find out more about information about this on our SEND reforms and Local Offers page.

Service Description

Children’s and Special Care Dentistry

Referral dental service for children and young adults with additional needs which include a physical, intellectual, medical, emotional, sensory, mental, psychological or social impairment or disability or a combination of these factors.

Domiciliary Service

For patients who are unable to attend the dental surgery due to medical and/or mobility difficulties.

NHS Dental Practices

These are available for fee paying and exempt NHS patients in the Craven Arms and Market Drayton areas.

Urgent/Emergency Dental Service in Shrewsbury and Oswestry (Monday - Friday 09.00 - 12.30 and 13.15 - 17.00)

These are for patients who require urgent dental treatment who do not have their own dentist, or cannot access their own dentist.

Urgent/Emergency Dental Service - Out of Hours

The service provides Out of Hours urgent/emergency dental advice/treatment to residents and visitors to the county.

Do you provide support for parents and carers?

We aim to help support, educate and provide the skills and knowledge to facilitate all areas of oral health care within a home environment, independently or otherwise.

Who can use our service? Age? Disability?

All ages and all disabilities.

How to access our service (inc. referral routes)

The standard referral route is by using the Dental Service referral form for healthcare professionals. This referral form can be downloaded below, or requested from the clinic by letter, phone, email or fax.

Domiciliary referrals forms for healthcare professionals and self-referrals can also be downloaded are also provided below.

When and where is our service available?

Available from Monday to Friday 9.00 – 12.30 and 13.15 – 17.00

For Children’s and Special Care Dentistry, Emergency/Urgent Dental Treatment

  • Shrewsbury Dental Clinic
    Shrewsbury Dental Service
    Shrewsbury Dental
    71 Castle Foregate
    Shrewsbury
    SY1 2EJ

For Children’s and Special Care Dentistry, Emergency/Urgent Dental Treatment

  • Oswestry Dental Clinic
    Health Centre
    Thomas Savin Road
    Off Gobowen Road
    Oswestry
    SY11 1GA

For Children’s and Special Care Dentistry, Emergency/Urgent Dental Treatment

  • Dawley Dental
    Telford Dental Centre
    Doseley Road North
    Dawley
    Telford
    TF4 3AL

For Children’s and Special Care Dentistry

  • Bridgnorth Dental
    Bridgnorth Hospital
    Northgate
    Bridgnorth
    WV16 4EU
    (Limited opening hours)

NHS Dental Practice

  • Craven Arms Dental Practice
    The Gateway
    Shrewsbury Road
    Craven Arms
    SY7 9QJ

NHS Dental Practice

  • Market Drayton Dental Practice
    Drayton Primary Care Centre
    Maer Lane
    Market Drayton
    Shropshire
    TF9 3AL

Urgent/Emergency Dental Service - Out of Hours

If you have a serious dental problem that cannot safely wait until normal working hours then contact NHS 111.

How to find out about the service

There are a number of different dental pages on our site which provide specialist information:

  • Dental services - Babies, children & families
  • Dental services - Teenagers & young adults
  • Dental services - Adults & older people
  • Dental services - Urgent & out-of-hours information

Our service also provides an additional patient information leaflet; other sources of information include:

  • Rainbow packs
  • Health Care Professionals
  • Yellow Pages

How can families contact the service?

NHS Choices, Email, telephone, fax, and letter.

For external agencies: is the service free or charged?

Statutory charges for NHS dental treatment apply to people more than 18 years old.

You can get free NHS dental care if you:

  • are under 18 years of age
  • are aged 18 and in full-time education
  • are an expectant mother
  • have had a baby in the last 12 months
  • receive income support
  • receive income related employment and support allowance
  • receive tax credit and you or your partner meet the qualifying conditions
  • receive pension credit guarantee credit (paid on its own or with saving credit)

...or:

  • are named on a valid HC2 certificate
  • have an NHS tax credit exemption certificate

The Charge for dental care may be reduced if you are named on a valid HC3 certificate for partial help with health costs.

Please see www.nhs.uk for information on the above.

Is the service accredited? If so, by whom?

Care Quality Commission

How can families complain if they are not happy with the service?

All complaints are handled by our Patient Advice and Liaison Service (PALS) and Complaints teams.

 

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