CQC Inspection March 2016

The Care Quality Commission (CQC) has now published it's report following an inspection of our services earlier this year. Overall, we were given a rating of "Requires Improvement".

You can find more details in the full CQC inspection report on the right hand side of this page, as well as a summary of the findings in the newsletter that was issued to staff following publication of the report.

Overall rating for Community Health Services at Shropshire Community NHS Trust:

Requires Improvement

Are services safe? Requires Improvement
Are services effective? Requires Improvement
Are services caring? Good
Are services responsive? Requires Improvement
Are services well-led? Requires Improvement
  Safe Effective Caring Responsive Well-led Overall
Community Health services for adults Requires Improvement Good Good Good Requires Improvement Requires Improvement
Community health services for children, yound people and families Good Good Good Good Good Good
Community health inpatient services Requires Improvement Good Good Requires Improvement Good Requires Improvement
End of life care Requires Improvement Requires Improvement Good Good Inadequate Requires Improvement
Community dental services Good Good Good Good Good Good
Urgent Care Requires Improvement Requires Improvement Good Good Requires Improvement Requires Improvement
CAMHS Requires Improvement Requires Improvement Good Requires Improvement Requires Improvement Requires Improvement
Substance Misuse Requires Improvement Requires Improvement Good Good Requires Improvement Requires Improvement
Overall Requires Improvement Requires Improvement Good Requires Improvement Requires Improvement Requires Improvement

Jan Ditheridge, Chief Executive, said: "The CQC today published its report rating our organisation as Requires Improvement following their inspection visit in March 2016. An inspection on this scale is a first for Shropcom and we welcome it in our persistent drive for patient centred quality improvement.

“While the overall rating was Requires Improvement, many of our services and CQC domains were rated Good. We weren't surprised that all of our services were rated Good for caring and I was pleased to see that Children's and Dental services were recognised with a Good rating for all of their domains.

“We know there is more work to do to achieve at least Good in some of our other services and we will use this report to continue to drive that improvement. With the support of our commissioners and partners we know are capable of more and better.

“We must not forget we have highly skilled, committed staff working in challenging environments, doing amazing things every day. Our 1,600 members of staff deliver services that have 750,000 patient contacts every year from more than 110 sites spread across an area of nearly 1,350 square miles, which is a significant challenge for a small NHS trust. Despite these challenges, our staff have been rated as Good for caring by our patients and carers, which mean people feel they are well supported and cared for and treated with dignity and respect – and this really is at the heart of everything we aim to do.”

We would encourage people to read the full inspection report, which can either be found on the CQC website or on the CQC page of our website.

We would be happy to answer any questions about the report or receive any comments and these can be sent by email to CQC.Information@shropcom.nhs.uk